Why choose Bolton Surgical?

As a Bolton Surgical repair customer you can expect a comprehensive service that meets or exceeds all applicable standards and requirements.

• Repairs carried out in accordance with our ISO13485:2016 Quality Management System and tested to applicable DIN standards.
• Turn around time of just 5 working days for all standard repairs – see ‘Our Repair Service Journey’.
• Systems optimised to enable full traceability of customers assets throughout the repair process.
• Individual technical reports on all specialist device repairs.
• Open pricing policy and pre-pricing available or individual device threshold values can be determined by the customer.
• Replacements and service exchanges available from a large range of stocked products.
• Consumables such as order pads, repair tags and transportation boxes included at no extra cost.
• Safe and secure transportation available through our own vans and drivers or our dedicated courier service.
• Fully batch traceable spare parts manufactured from materials compliant with all applicable standards.
• Labour Standards Assured parts and service.
• Disposal of end of life instruments through licensed and validated recycling facility.
• 12 Months warranty on all repair work.
• Service Level Agreement detailing dedicated point of contact both internally on internally and on-site detailing service availability and expectations.
• Regular usage and spend reports tailored to suit individual customer requirements.

DAY  1

Transportation
Repairs are collected and delivered to our workshop in Sheffield via our own vans or through our dedicated courier service

DAY 2

Initial Identification
Decontamination status is checked and verified. All devices and instruments are checked against customers paperwork for both type and identification marks, everything is logged and any discrepancies are noted

Administered onto System
Each individual item within a customers order is uploaded onto our system. Works orders are produced for each item and items are separated into type, ready for inspection by an engineer

Engineer Inspection and Pre-Quotation
All instruments and devices are inspected, tested and risk assessed for suitability for repair. Any non-repairable items are flagged. Repair quotations are sent to customers if applicable and await authorisation

DAY 3

Repair Undertaken
Once authorisation is received, the repair work is carried out in accordance with controlled procedures, all work done and spare parts used are recorded on individual works orders

DAY 4

Warehousing and Administration
Instruments are passed through to our warehouse where they are cleaned, checked, marked with date of repair, bagged and collated ready for final check. Paperwork is collated and delivery notes produced

DAY 5

Final Check and Return
Items are given a final check against delivery notes and packed for delivery back to the customer
All repairs are carried out in accordance with current manufacturing standards – Visit our Downloads page to download our EC Declaration of Conformity.

You can download a copy of our Repair and Maintenance Services brochure by clicking here. Find out how we can help you to keep your instruments in good working order. Contact one of our Sales Consultants now!